FAQ
Frequently Asked Questions
General Questions
This is a great question. We ask all participants to be ready from the start of the pickup time indicated. This is because you may well be the first pick up of the day. Please be at your assigned location at the start time that you chose when booking the tour.
Here you should wait for your guide.
Have your email and phone number listed with us so we can contact you if we run into any trouble finding you. We will as well send you the pick up locations.
Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.
After the activities of the day are finished, you are welcome to have a drink and relax.
Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions.
Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours and self-activities.
No, for all your questions and concerns you would need to contact our customer service.
The standard in Portugal is 230V and 50Hz and we use C-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.
We have partnered with Bemyself and Alegreme to build a Carbon Offsetting fund, called CrediVerde.pt – currently under development.
It is a Portuguese company based in Lisbon, which we will allow our guests to participate in at the time of booking.